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| Uptime
Guarantee |
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Mxhub’s
proven record and current standing monthly average of an aggregate
monthly 99.998% network uptime sets a new standard for reliability.
It translates to less than 35 seconds of downtime per month.
Something very rare in today's industry. Read on to find out
why we have excellent uptime and why we can guarantee this! |
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| How
can Mxhub guarantee this reliability/uptime?
The strength of our infrastructure and support
systems makes it possible for Mxhub to offer an industry-leading
99.5% Guaranteed Uptime policy, covering all Web sites hosted
on our servers. Subject to the terms of the Guaranteed Uptime
policy ('SLA'), a customer's Web site will be up and available
at least 99.5% of the time in any given calendar month, or
the customer will receive a credit towards his or her next
month's Web hosting services, according to the current Service
Level Agreement.
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Our
Guarantee
In the event that your web site is not available for more than
99.5% within a month, Mxhub will credit the following month's
service fee according to the chart to the left. The domain name
being credited must still be active on our systems during the
month following the downtime to receive credit. Maximum credit
shall not exceed the basic monthly service charge for the affected
month. Credit can only be applied to services for the specific
domain name that experienced the downtime and does not have
a cash value. |
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| How
do you maintain a good uptime record?
Our servers all have what we like to call
watchdogs, if any vital server component such as e-mail, apache,
excessive cpu load, or a hardware failure we will automatically
receive notification via pager with server ID every 5 minutes
until the problem is fixed. This system has allowed us to
quickly correct problems that may go unnoticed for long periods
of time, it also gives us peace of mind knowing that we can
meet and exceed our 99.5% uptime guarantee.
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What
has your uptime been for the past 6 months?
Although
it is hard to summarize the data for all of our servers in
our Network Operations Center (NOC), we estimate our uptime
has been 99.998% over the past 6 months (plus or minus 0.002%).
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Mxhub.com
Service Level Agreement
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