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| Payment
and Cancellation Policy |
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All
payments are due prior to the beginning of the month. Generally
your billing period starts on the 1st of each month. For each
successive period, your contract is renewed automatically unless
we are notified otherwise. Billing period is determined by the
billing option you chose at the time of ordering. Your billing
period also applies to any additional items and services ordered
after the initial activation of you account. Fee for such items
and services will be prorated so that the start date matches
that of the first domain. For payment, we accept MasterCard,
Visa or American Express.
Mxhub invoices exclusively via e-mail. We DO NOT send out invoices.
All credit cards are billed automatically monthly. Late
Payments Any account whose payment status is not
current as of the start of the next billing period is deemed
late. Generally, customers are given 5 day grace period after
which the account is put on suspension. Reactivation of closed
accounts due to delinquency incurs a $9.95 reactivation fee
as well as payment of the balance due in full.
To Cancel your account
You may use any of following methods to deliver a written notice
of cancellation:
Online: Please email cancel[at]mxhub.com. We will direct
you to a form you can use to cancel your account.
When you cancel your account, you will receive a refund equal
to any unused portion of your service for which you have pre-paid.
You will not receive a refund for time that your account resided
on our servers, unless your cancellation is made within the
first 30 days of the account sign-up. Setup fees, when applicable,
are non-refundable. You are obligated to pay for your account
even if you do not use it. Because we have provided you with
usernames, passwords, DNS entries, and an IP address, you have
the ability to use your account. The fact that you do not do
so is not relevant - you are still obligated to pay for the
account. Even an unused account uses valuable system resources
that could be used for other customers. If you have a past-due
balance on your account at the time the account is closed (either
by your request or due to non-payment), the remaining balance
must be paid within 30 days of when the account is closed. If
we do not receive payment on the remaining balance in that time,
we will begin efforts to collect any fees owed. We apply a $20.00
collection fee to cover our costs in attempting to collect your
debt. If our internal collection efforts fail, we reserve the
right to turn the account over to a 3rd-party (either collections
agency or attorney) for further action. We also reserve the
right to report your unpaid balance to credit reporting agencies
as well as ISP/web host information services. |
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